SWEET MIA SPA POLICY
At Sweet Mia, we strive to provide each guest a memorable relaxing spa experience while getting their nails done. In order to maintain our highest level of customer service, we shall adhere to the following policies:
Reservations
Sweet Mia encourages all guests to schedule an appointment for all kinds of services. We do welcome walk-in guests, however; it is subject to our availability at the time of walk-in. Appointments can be made online at our website www.sweetmianailspa.com or calls during working hours. If we miss your calls, please leave us a voicemail or text message with your full name, time & services you want to book, we will return your calls at the earliest convenience. A credit card is required to complete the reservation as too many cancellations at last minutes will hurt our business and employees’ salary. Please also inform us of any allergies, product reactions, or any other health concerns while booking an appointment. A confirmation message will be sent out by our automated system once your appointment is successfully booked.
Cancellations
We understand that life gets busy and sometimes cancellations are unavoidable. A reminder will be sent by our automated system 48 hours before the appointment. We kindly ask that you give us at least 24 hours notice in advance if you need to cancel or reschedule. Cancellations/rescheduling within 24 hours are subject to a 20% cancellation fee. 100% charge will be applied for guests who fail to arrive for a scheduled appointment without any prior notice. If you are 15 minutes late for your appointment, we may need to reschedule your appointment or shorten the time of the service.
Gift Cards/Certificates
Gift cards/certificates are available for purchase at our stores or our website. Our gift cards expire in 01 year.
We require the unique code on the gift card/certificates in order to be redeemed.
We are not responsible for any gift card/certificate that is lost or used without permission.
Service Satisfaction
We always strive to provide the best service for our guests. Your satisfaction is our pride. If we fail to meet your expectations, we would love to hear from you. You can call or email us at customerservice@sweetmiaspa.com. While we do not refund any services, we will happily try to fix any issues until you are 100% satisfied. 3 days guarantee for regular nail polish, 5 days guarantee for Dazzel Dry nail polish & 7 days for gel polish.
